Inbound Services

Inbound telephony services provide both geographic and non-geographic numbers access to a full range of call routing, monitoring and management tools to enable your customers’ businesses to provide an enhanced telephony experience, both for their clients and inhouse staff. TheCloud inbound services include:

Call performance statistics and reporting
Intuitive divert with time of day/day of week/date specific call routing
Call distribution and area based routing
Smart call queuing
Auto attendants (IVR) and music and messaging on hold
FSA compliant call recording
Enhanced voicemail functions
Inbound call whispers

Tailored call pathways and plans can be built in accordance with your customers’ business needs with the support of TheCloud.

Outbound Services

Outbound services or Carrier Pre Selection (CPS) enables your customers to choose the telecoms provider they want without pre-dialing an access code or installing additional equipment. CPS provides your customers with a more efficient and cost effective way to route their voice calls.